If it isn’t right, we’ll fix it.

Under the Consumer Contracts Regulations 2013 you have 14 days from the day your order arrives to tell us you’d like to cancel, and a further 14 days to send the item back. You don’t need to give a reason.

The piece needs to come back unused and in its original packaging, in a condition we could reasonably sell on. Return postage is yours to cover unless the item was faulty or we sent the wrong thing — we recommend a tracked service, as we can only refund items that reach us.

When a tasbeeh is engraved with a name, a date, or wording you chose, it becomes one of a kind — we can’t offer it to anyone else. For that reason UK law specifically exempts personalised and made-to-order goods from the 14-day right to cancel, and we follow that.

This does not affect your rights if the piece arrives faulty, damaged, or engraved differently from what you asked for. Those are always covered — see below.

Because the wording is copied exactly as you type it, please check your spelling carefully at checkout. If we engrave it wrong, we remake it free. If the typo came through in your order, we can’t offer a free remake — but email us anyway and we’ll see what can be done.

Under the Consumer Rights Act 2015, if a piece is faulty you have 30 days from delivery to reject it for a full refund. After 30 days, and for the first six months, we’ll repair or replace it.

Email tasbeehboutique@gmail.com with your order number and a photo of the problem. You won’t be asked to pay return postage on a faulty or incorrect item, and this applies to personalised pieces too.

• Email tasbeehboutique@gmail.com with your order number and what’s wrong — a photo helps if it’s a fault.
• Athea will reply within 48 hours with the return address and anything you need to include.
• Post the piece back, keeping your proof of postage.
• Once it arrives we’ll inspect it and process your refund.

Please don’t send anything back before emailing — returns that arrive unannounced are slower to match to an order and refund.

Refunds are issued within 14 days of us receiving the returned piece, back to the original payment method through Shopify’s checkout. Your bank may take a further 3–5 working days to show it.

We refund the price of the item plus the standard delivery you originally paid. If you chose an upgraded delivery service, we refund the standard rate. Where only part of an order is returned, original delivery isn’t refunded.

We’re a small workshop and don’t run a formal exchange process. The quickest route is to return the original piece for a refund and place a new order — that way your new piece starts being made right away rather than waiting on the post.

If your tracking says delivered but nothing reached you, email us within 21 days of the dispatch date. We’ll open an enquiry with the courier and either resend your piece or refund you in full. Please check with neighbours and any safe place first — it resolves most cases.